TLC Pediatric Dentistry makes every effort to accommodate each patient’s schedule. Your child’s appointment is specifically saved for him/her, and changes to scheduled appointments affect other patients as well. If you arrive more than 15 minutes late to your child’s appointment, your appointment may be rescheduled. If a cancellation is unavoidable, please call the office at least 48 hours in advance so that we may give that time to another patient. Your account could possibly be charged a fee if you fail to show for your child’s appointment, or if you do not give us a 48 hours notice to cancel or reschedule your child’s appointment. All fees must be paid before we are able to reschedule your child’s appointment.

Cell Phones

Please be courteous and turn off your cell phone before entering the clinical area.  If you need to talk on the phone we ask you to step outside. The extra conversation carried on by others in the clinical area can be very distracting to children, preventing us from close, careful communication with each young patient. Thank you for your understanding and cooperation.

Parent Guidelines

We have experienced that most children do better without parents present during dental treatment. By taking on an independent role, your child will become more comfortable and trusting in us. If you choose to be present, we suggest the following guidelines to improve the likelihood of a positive experience:

  1. Allow us to prepare and talk to your child prior to treatment procedure.
  2. Be supportive of our dental team. We are here to make your child’s experience wonderful!
  3. Please be a silent observer, supporting your child with touch. Children have a tendency to hear their parents voice above all others, which distracts them from hearing our instructions. We understand that you want to help, but you may give incorrect or misleading information.
  4. Many children attempt to take control of the situation by becoming uncooperative. We have found that when the parent leaves the room, the child is more likely to settle down and listen to our instructions. Your child’s cooperation is essential in completing safe and quality dentistry. If you are asked to leave, please do so immediately.

If at any point you feel as though the experience is too overwhelming for your child, you may ask the dentist to discontinue treatment. Please understand that the doctor may stop treatment if he/she feels as though quality dentistry cannot be completed. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

Payments and Finance

As a courtesy to our patients, our experienced staff will be glad to file insurance claim forms for you. We do expect you to pay for any and all services for your child at the time the services are rendered. If for any reason, your insurance company does not pay for any service completed, you will be responsible for the balance. Please keep in mind that your dental insurance is a contract between you/your employer and the insurance company. Our office does not determine your dental benefits, but we will make all efforts to work with you and your budget if necessary. For your convenience we accept cash and all major credit cards. We also offer outside financing through Care Credit. TLC Pediatric Dentistry strives to provide your child with quality care that fits into your wallet!  Our staff will be happy to assist you with any questions you have, including information on current promotions.